If you are not 100% satisfied with your purchase, simply send it back and we’ll refund the full cost of the item minus shipping costs or exchange the product for another one, be it similar or not. Any product you return must be in the same condition you received it and in the original packaging. Custom orders are not returnable. In order to start a return, you must first call (410) 566-5078 or email tina@safeimports.com for return authorization.